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Frequently Asked Questions

Please take a moment to read our Frequently Asked Questions. If your query isn't answered below then please do not hesitate to contact us.

What size is Lloyds TSB Group? 

  • Branches
    Lloyds TSB Group provides wide-reaching geographical coverage in     England, Scotland and Wales, with over 2,100 branches of Lloyds TSB, Lloyds TSB Scotland and Cheltenham & Gloucester as at the end of 2005.
  • Cashpoints
    Lloyds TSB has one of the largest ATM networks of any leading banking group in the     UK with some 4,200 Cashpoints at branches and external locations around the country.  In addition, our personal customers have access to a further 54,000 cash machines via LINK in the UK and to cash machines worldwide through the VISA and MasterCard networks.
  • Customers
    Lloyds TSB has some 16 million customers across three divisions: UK Retail Banking, Wholesale and International Banking and Insurance and Investments.
  • Employees
    Lloyds TSB Group employs 67,000 staff across its divisions and across the country.

What is Lloyds TSB's mission statement?

  • Our vision is to be the best financial services company, first in the UK, then in other markets.  To be a great place to work, to be a great place for our customers to do business and to generate great returns for our shareholders.

In which geographical territories does Lloyds TSB operate?

  • Lloyds TSB has operations in 27 countries such as the United States, Switzerland, Belgium, Netherlands, Spain, Hong Kong, Singapore, Malaysia and Dubai. Offshore Banking comprises all of the Group's offices in the Channel Islands and Isle of Man.

What are the Lloyds TSB Foundations?

  • The four Lloyds TSB Foundations – one each for England and Wales, Scotland, Northern Ireland and the Channel Islands – were set up to support under-funded charities which help disadvantaged or disabled people. The independent Foundations are among the UK’s largest grant making trusts and have distributed grants of over £275 million since 1987.

    The Foundations are shareholders in Lloyds TSB Group and in lieu of a dividend receive one per cent of the Group's pre-tax profits averaged over three years.  The money is used to make grants to registered charities and funding goes mainly to charities working in two fields: social and community needs and education and training.

    The Foundations are legally independent of the Group and their policies are determined by an independent Boards of Trustees.

How can I get a copy of the latest Lloyds TSB report and accounts and financial results?

  •  Copies of our annual and interim results, Annual Report and Accounts and our trading updates can be downloaded from the Investor Relations section of this site.

How can I get a copy of your logo?

  • Journalists interested in using one of the Lloyds TSB logos should contact us for more information.

I am a student researching your company.  Where can I find more information?

When did the merger between Lloyds and TSB take place?

  • Lloyds Bank and TSB Group merged to form Lloyds TSB Group plc in 1995.

What is your policy in respect of corporate and social responsibility?

  • We publish an annual Corporate Responsibility Review and a more detailed Corporate Responsibility Report in which we discuss the main social and environmental issues that affect our business. Our corporate responsibility policies are published here. These support the information in our printed report and are organised in the same categories.  We also publish a customer leaflet.
  • Marketplace
    Information on policies affecting our markets and customers, including our Group Code of Business Conduct (and our Corporate Responsibility Principles).
  • Workplace
    Information on our employee policies, including human rights, race and diversity, and health and safety.
  • Community
    Information on our community investment policies.  This includes the work of the four independent Lloyds TSB Foundations, covering     England and Wales, Scotland, Northern Ireland and the Channel Islands. Lloyds TSB Foundations focus on grassroots giving, supporting local charities.
  • Environment
    Information on our environmental policy.

Who should I speak to regarding sponsorship and marketing enquiries?

  • You can contact our marketing department on 020 7626 1500.

 

Useful contact numbers

  • Customer Services 0845 3000 000
    Internet Banking Helpline 0845 3000 116
    24 hour lost and stolen cards helpline 0800 096 9779

Can you outline the development of the Lloyds TSB Group?

  • July 2006
    Lloyds TSB Insurance acquires the new and existing general insurance business of Pearl Group.
  • February 2006
    Lloyds TSB enters agreement to sell its business in     Paraguay to HSBC Latin America Holdings (UK) Limited.
  • December 2005
    Lloyds TSB sells the credit card business of Goldfish to Morgan Stanley Bank International Limited.
  • December 2004
    Lloyds TSB acquires a     UK corporate loan portfolio from Danske Bank.
  • July 2004
    Lloyds TSB sells its branch in     Argentina to Banco Patagonia Sudameris S.A. and its interests in Lloyds TSB Bank S.A., Lloyds Trust S.A. and certain offshore assets to Primer Banco del Istmo S.A.
  • December 2003
    Lloyds TSB sells the businesses of its branches in     Guatemala, Honduras and Panama and certain other assets to Corporation UBC International S.A. and certain of its subsidiaries.
  • December 2003
    Lloyds TSB completes the sale of its subsidiary, NBNZ Holdings Limited, to     Australia and New Zealand Banking Group Limited.
  • October 2003
    Lloyds TSB agrees the sale of its subsidiary, NBNZ Holdings Limited, comprising the Group’s     New Zealand banking and insurance operations, to Australia and New Zealand Banking Group Limited.
  • October 2003
    Lloyds TSB agrees the sale to HSBC of its Brazilian subsidiaries Banco Lloyds TSB S.A. and Losango Promotora de Vendas Ltda together with substantially all of the business of its Brazilian branch and certain offshore Brazilian assets.
  • August 2003
    Lloyds TSB agrees to acquire the credit card and personal loan businesses of Goldfish Bank Limited (Lloyds TSB already owned a 30 per cent economic share in Goldfish as part of a joint venture with Centrica).
  • May 2003
    Lloyds TSB agrees the sale of its French fund management and private banking businesses, including its subsidiaries, Lloyds Bank SA, Chaillot Assurances SA and Capucines Investissements SA, to UBS (France) SA.
  • April 2002
    Lloyds TSB Asset Finance Division acquires First National Vehicle Holdings and Abbey National Vehicle Finance, both wholly owned subsidiaries of Abbey National plc.